Many appliance service companies charge a flat rate fee based on a national pricing guide. Cornerstone Appliance feels the rates within this guide are too high so we have our own pricing guide which is anywhere from 25-50% less than the national pricing guide. You can also rest assure you will be provided a complete estimate before any work is done so you know what to expect.
All services are performed on a C.O.D. basis. We currently accept cash, checks, MasterCard, Visa, Discover Card and American Express.
Due to manufactures policies, once we have ordered a part, we cannot stop or cancel it. We require a deposit that is equal to the price of the parts and the service call charge.
If the originally estimated repair period will be exceeded due to an ordered part or a delay in acquiring a needed part, the customer is to be given a phone call to explain the delay and to be given an opportunity to cancel the repair job and will only be charged the initial service call for diagnosing the issue.
If parts must be backordered, a log is to be maintained showing the date of the service job, the date of the part order, the date of the notice of backorder and the anticipated date of delivery of the backorder. The customer must be called to be made aware of the delay, the anticipated receive date and date of final repair.
Are to be given whenever an estimate is expected to be more than 10% higher than the original estimate. When estimates are exceeded, the specific reasons for the higher costs are to be clearly outlined on the final bill.
If the repair cannot be completed do to an unforeseen difficulty such as a part that is no longer available or a diagnosis that is changed, we offer a refund of your deposit less your service call charges. Please allow 10 working days for processing of refunds.
If we fix an appliance and the same issue occurs during our ninety-day warranty period, we'll return for free and determine the cause of the problem.
Should you request us to install a part that is not supplied by Cornerstone Appliance, we cannot, under any circumstance, warranty or guarantee the repair. This includes additional parts or house call trips to complete the repairs.
We don't get many snow days, so we will make every attempt to get to any scheduled service calls in a safe manor. We do reserve the right to reschedule or cancel any service calls if we feel it is unsafe for our technicians to be on the roads.